Refund Policy

Effective Date: April 1st, 2026.

Chic des Roses LLC is dedicated to delivering floral compositions and curated gifts of the highest quality. Due to the perishable and custom-crafted nature of our products, all sales are considered final except as expressly stated below.

Each arrangement incorporates natural floral materials. Variations in bloom size, tone, texture, and overall appearance are inherent characteristics of fresh flowers and do not constitute defects. Seasonal substitutions of equal or greater value may occur when necessary to preserve design integrity and product quality.

If your order arrives damaged or materially incorrect, you must notify us within twenty-four (24) hours of confirmed delivery. Claims must include clear photographic evidence and the corresponding order number. Failure to provide timely notice may result in denial of the claim.

Where a valid issue is verified, Chic des Roses LLC may, at its sole discretion, offer a replacement, store credit, or refund. The determination of the appropriate remedy remains exclusively with the Company.

We are not responsible for issues arising from incorrect shipping information provided by the customer, failed delivery attempts, refusal of delivery, carrier delays, or product deterioration occurring after confirmed delivery.

All refund inquiries must be directed to:

chicdesroses@fleur-box.com