The information presented on this page addresses most standard inquiries. As each arrangement is prepared with care and intention, we welcome any additional questions prior to placing your order. If you require further assistance, please contact us directly.
Preserved roses are natural roses that have undergone a specialized preservation process to maintain their appearance and texture for an extended period. Unlike traditional fresh flowers, which have a short lifespan and require water, preserved roses are designed to retain their form and beauty without daily maintenance.
Orders placed before the cutoff time displayed at checkout are processed the same business day. Orders submitted after the cutoff time will be processed on the next business day. Cutoff times may vary based on fulfillment capacity and destination.
If selected at checkout, Package Protection provides coverage for verified loss, theft, or damage during transit. Claims are subject to review and may require supporting documentation. Coverage applies only to qualifying incidents during shipment.
Each arrangement is secured within its structural box and packaged to minimize movement during transit. Protective outer materials are used to preserve presentation integrity and ensure the arrangement arrives in composed condition.
At this time, Chic des Roses ships within the United States unless otherwise stated. International shipping options may become available in the future.
Once your order has shipped, you will receive a confirmation email containing a tracking number. Customers are responsible for monitoring shipment status and ensuring timely receipt of their delivery.
Promotions, when offered, are communicated through our official channels. Discount codes must be applied at checkout and may not be combined unless expressly stated.
No invoices or pricing information are included inside shipped packages. Order confirmations and receipts are sent electronically to the purchaser.
A personalized message may be included at checkout within the provided character limit. For special requests or extended messages, please contact us prior to placing your order.
Availability may fluctuate based on sourcing and demand. For restock inquiries, please contact us directly or subscribe to receive updates when items become available.
Due to the customized and delicate nature of our arrangements, returns and exchanges are not accepted except in cases of verified damage upon delivery. Please refer to our Refund Policy for full details.
All sales are considered final once an order has been processed. If you need to request a change shortly after placing your order, please contact us immediately. Modifications cannot be guaranteed once fulfillment has begun.
Preserved roses require minimal care. Keep the arrangement in a cool, dry environment away from direct sunlight, humidity, and excessive heat. Do not water the roses or expose them to moisture. Avoid pressing or rearranging the blooms to maintain their structure and appearance.
Orders are typically processed within one to two business days unless otherwise noted. Shipping times vary depending on destination and selected delivery method. During peak periods, processing times may extend slightly.
Every arrangement is prepared with care and intention. If you require further clarification, we invite you to contact us directly.